On my last evening in Crete I heard a soft sound indicating an email had been delivered. As my niece wasn't present to police the "no phones at the table" policy I took a quick look.
It was the Pensions Ombudsman advising that they will be investigating my issues with Barclays.
It isn't in any way an indication that I will succeed with the complaint, but it did feel good to know that the problems have not just been swept aside. Some experienced people are looking at the facts, and that is all I can ask for. A very good note on which to end my holiday.
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