I've had to respond
quickly to Malone's rejection of my complaint because I feel an urgency to get
a written record that others can see. Pursuing Paul’s pension monies might be
futile as far as my future is concerned but the issues raised, the unnecessary
delays and lack of humanity and sense of urgency by Barclays could offer some
crumbs of support to others who are struggling with pensions administration in
widowhood, or even just others struggling to wrestle their funds away from
Barclays.