Letter to Colin White

Dear Mr White

Mr Malone’s findings of IDRP Stage 1 notified to me 13^th September 2016

I am writing to request reconsideration of my complaint as I reject the conclusion detailed in Mr Malone’s letter which included some creative temporal adjustments and much unsupported speculation. Full details of my disagreement with the content of his letter are attached and if you require further explanation or information please contact me by email. The devil is in the detail and I urge you to read it.

Barclays Stage 2 Complaint

I've had to respond quickly to Malone's rejection of my complaint because I feel an urgency to get a written record that others can see. Pursuing Paul’s pension monies might be futile as far as my future is concerned but the issues raised, the unnecessary delays and lack of humanity and sense of urgency by Barclays could offer some crumbs of support to others who are struggling with pensions administration in widowhood, or even just others struggling to wrestle their funds away from Barclays.

Time is of the essence

Mr Malone's response to my complaint relating to the failure of the Barclays team to administer the transfer of Paul's pension uses some creative temporal argument. I am not using the time is of the essence phrase here to denote any legal contractual obligation but in the way that many of us use it to recognise that certain actions in life demand swift responses.

Malone's Response

How disappointing to receive Ian Malone's response to my complaint. Disappointment may be too strong a word for the emotion I felt because of course his reply had been anticipated, Ian Malone is part of "The Barclays Team". 

Dependencies?

Kate shared a link on the Delta Airlines shambles currently unfolding due to 'systems failure'. Her comment was that too many people aren't aware of the global dependencies due to IT systems. She's not wrong there.

Tough - we just haven't done it!

The administration story continues. Willis Towers Watson are determined to defend their position as the powerful institution that must not be challenged, especially not by an old widow woman of fragile disposition.