Barclays Stage 2 Complaint

I've had to respond quickly to Malone's rejection of my complaint because I feel an urgency to get a written record that others can see. Pursuing Paul’s pension monies might be futile as far as my future is concerned but the issues raised, the unnecessary delays and lack of humanity and sense of urgency by Barclays could offer some crumbs of support to others who are struggling with pensions administration in widowhood, or even just others struggling to wrestle their funds away from Barclays.

Time is of the essence

Mr Malone's response to my complaint relating to the failure of the Barclays team to administer the transfer of Paul's pension uses some creative temporal argument. I am not using the time is of the essence phrase here to denote any legal contractual obligation but in the way that many of us use it to recognise that certain actions in life demand swift responses.

Contemporaneous Notes

What do we mean by a contemporaneous note, and why do they matter so much when we are investigating? Contemporaneous notes are written at the time or immediately after an event, action or decision occurs. There are many reasons why contemporaneous notes are important but here are just two;

Malone's Response

How disappointing to receive Ian Malone's response to my complaint. Disappointment may be too strong a word for the emotion I felt because of course his reply had been anticipated, Ian Malone is part of "The Barclays Team". 

Dependencies?

Kate shared a link on the Delta Airlines shambles currently unfolding due to 'systems failure'. Her comment was that too many people aren't aware of the global dependencies due to IT systems. She's not wrong there.

Tough - we just haven't done it!

The administration story continues. Willis Towers Watson are determined to defend their position as the powerful institution that must not be challenged, especially not by an old widow woman of fragile disposition.

Groundhog Day at Barclays?

Paul worked for Barclays between 1985-1990 and if I hadn't already been aware of why he left them to work for Chase Manhattan then I would have discovered the secret while disposing of his mountain of papers.