Letter to Colin White

Dear Mr White

Mr Malone’s findings of IDRP Stage 1 notified to me 13^th September 2016

I am writing to request reconsideration of my complaint as I reject the conclusion detailed in Mr Malone’s letter which included some creative temporal adjustments and much unsupported speculation. Full details of my disagreement with the content of his letter are attached and if you require further explanation or information please contact me by email. The devil is in the detail and I urge you to read it.

Barclays Stage 2 Complaint

I've had to respond quickly to Malone's rejection of my complaint because I feel an urgency to get a written record that others can see. Pursuing Paul’s pension monies might be futile as far as my future is concerned but the issues raised, the unnecessary delays and lack of humanity and sense of urgency by Barclays could offer some crumbs of support to others who are struggling with pensions administration in widowhood, or even just others struggling to wrestle their funds away from Barclays.

Malone's Response

How disappointing to receive Ian Malone's response to my complaint. Disappointment may be too strong a word for the emotion I felt because of course his reply had been anticipated, Ian Malone is part of "The Barclays Team".